Terms of service
For Full Costume Design
Prior to Start: Seller will discuss as all design aspects of the job and provide an estimate that shall have a final price on it. If contract is to include a bodice, or corset, the client shall provide a “rigid life-casting” to work with, and the “rigid life-cast” will be returned upon work completion. Shipping costs of “life-casting” will be handled by the client. Shipping costs will be estimated on the size of the article and may change. There will be no changes on final estimate once agreed upon work to be done, unless buyer makes changes to the job. No changes can be made to job after materials are cut.
Commencement of work: Work will commence upon receipt of, “Deposit” (that will be no less than one half of the total cost of the item, unless otherwise stated above. “Total Payment” will not be divided in more than 2 payments for items under $100). The item will be shipped in the most economical and safe manner, a tracking number will be provided if possible. Client must allow 3-5 days for domestic shipping, 7-14 days for international. Seller will give an estimated time of completion prior to starting work.
Craftsmanship: As this is a handmade item, there may be some slight imperfections, maker’s marks and different characteristics that may be different than any pictures sent of previous work referenced. Most items are made using all natural leather, leather dye, contact cement, nylon thread, metal hardware and more. Items that are intended for small children need to be checked by the buyer to not have any loose parts that can be swallowed. Seller is not responsible of how item(s) is used, but will ensure item is in great standing and of sound quality prior to delivery. If addressed, seller will take multiple images of the item to be made and post them on Social Media for updating purposes, copies will also be sent to the buyer to show progress and how things are made. If buyer does not want job to be public, please make sure to state this prior to commencement of work. If there is something wrong with the item after it arrives, the issue is to be addressed promptly upon receipt of item, and pictures taken with descriptions. If the item needs some type of service or repair after the transaction is complete the client will be responsible for all shipping costs. Seller will discuss cost of materials needed to service or repair before doing any work. No refund on custom orders.
For Leather Crafts
Prior to Start: Seller will discuss as all design aspects of the job and provide an estimate that shall have a final price on it. There will be no changes on final estimate once agreed upon work to be done, unless buyer makes changes to the job. No changes can be made to job after materials are cut. Shipping costs will be estimated on the size of the article and may change.
Commencement of work: Work will commence upon receipt of, “Deposit” (that will be no less than one third of the total cost of the item, unless otherwise stated above. “Total Payment” will not be divided in more than 2 payments for items under $100). The item will be shipped in the most economical and safe manner, a tracking number will be provided if possible. Client must allow 3-5 days for domestic shipping, 7-14 days for international. Seller will give an estimated time of completion prior to starting work.
Craftsmanship: As this is a handmade item, there may be some slight imperfections, maker’s marks and different characteristics that may be different than any pictures sent of previous work referenced. Most items are made using all natural leather, leather dye, contact cement, nylon thread, metal hardware and more. Items that are intended for small children need to be checked by the buyer to not have any loose parts that can be swallowed. Seller is not responsible of how item(s) is used, but will ensure item is in great standing and of sound quality prior to delivery. If addressed, seller will take multiple images of the item to be made and post them on Social Media for updating purposes, copies will also be sent to the buyer to show progress and how things are made. If buyer does not want job to be public, please make sure to state this prior to commencement of work. If there is something wrong with the item after it arrives, the issue is to be addressed promptly upon receipt of item, and pictures taken with descriptions. If the item needs some type of service or repair after the transaction is complete the client will be responsible for all shipping costs. Seller will discuss cost of materials needed to service or repair before doing any work. No refund on custom orders.
For 3D Print and Design
Prior to Start: Seller will discuss as all design aspects of the job and provide an estimate that shall have a final price on it. No changes can be made to job after materials are printed.
Commencement of work: Work will commence upon receipt of, “Deposit” (that will be no less than one half of the total cost of the item, unless otherwise stated above. “Total Payment” will not be divided in more than 2 payments for items under $100). The item will be shipped in the most economical and safe manner, a tracking number will be provided if possible. Client must allow 3-5 days for domestic shipping, 7-14 days for international. Seller will give an estimated time of completion prior to starting work.
Craftsmanship: As this is a custom item made as the client requests made by a machine, the final result should be sized as needed. If there is a discrepancy to size, then and only then, will there be a redo without charge. Items that are intended for small children need to be checked by the buyer to not have any loose parts that can be swallowed. Seller is not responsible of how item(s) is used, but will ensure item is in great standing and of sound quality prior to delivery. If addressed, seller will take multiple images of the item to be made and post them on the Facebook page for updating purposes, copies will also be sent to buyer’s email to show progress and how things are made. If buyer does not want job to be public, please make sure to state this prior to commencement of work. If there is something wrong with the item after it arrives to buyer, the issue is to be addressed promptly upon receipt of item, and pictures taken with descriptions to assess the needed course of action. If the item needs some type of service or repair after the transaction is complete the client will be responsible for all shipping costs. Seller will discuss cost of materials needed to service or repair before doing any work.
Payments & Refunds: Payments should be sent via PayPal or Square to brassrootsleather@gmail.com to expedite process. If other means of payment methods are requested, no work will be completed nor will item be sent, until all money is received and check has cleared. (Example: personal check or money order.) Refunds on custom work will only be given if SELLER decides NOT to do the work. We reserve the right to deny to do work for a client for personal reasons at any time. No refunds will be given once cutting of material has begun. (Buyer will be told when this stage starts.) Please contact us for any questions or concerns. If problems arise, seller will return all materials purchased in lieu of deposit to the buyer. No refunds on custom made items
Returns: We only accept returns on damaged items that need and/or warrant repairs.Buyer must pay all shipping.
Repairs: If an item we create needs to be repaired after completion, we will gladly discuss the best alternatives. If the item cannot be repaired, we may choose to replace it completely. The client will cover all shipping costs to and from our workshop.