Refund policy

Payments & Refunds: Payments should be sent via Shopify, PayPal, or Square to brassrootsleather@gmail.com to expedite process. If other means of payment methods are requested, no work will be completed nor will item be sent, until all money is received and check has cleared. (Example: personal check or money order.) Refunds on custom work will only be given if SELLER decides NOT to do the work. We reserve the right to deny to do work for a client for personal reasons at any time. No refunds will be given once cutting of material has begun. (Buyer will be told when this stage starts.) Please contact us for any questions or concerns. If problems arise, seller will return all materials purchased in lieu of deposit to the buyer.

Returns: We do not accept returns, as most items are customized. Call for any questions, or concerns

Repairs: It is the buyer’s responsibility to maintain the item’s cleanliness and condition after receiving. If the buyer does not know how to clean leather, please contact us and we will be more than happy to explain the simple ways to preserve your piece. If item needs repair, please contact us first, so we may discuss the cost of repair. Buyer must pay all shipping. The website contains questions and answers to most concerns and also, links to products that can be used for maintenance, restoration and conditioning of leather in general. If an item we create needs to be repaired after completion, we will gladly discuss the best alternatives. If the item cannot be repaired, we may choose to replace it completely. The client will cover all shipping costs to and from our workshop.